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Snuffer v. Great Lakes Educational Loan Services, Inc.

Citations: 97 F. Supp. 3d 827; 2015 U.S. Dist. LEXIS 34030; 2015 WL 1275455Docket: Civil Action No. 5:14-cv-25899

Court: District Court, S.D. West Virginia; March 19, 2015; Federal District Court

Narrative Opinion Summary

This case involves a dispute between a plaintiff and Great Lakes Educational Loan Services, Inc., over alleged improper debt collection practices related to student loans. The plaintiff filed suit, alleging violations of the West Virginia Consumer Credit and Protection Act (WVCCPA), the West Virginia Computer Crime and Abuse Act, the Telephone Harassment Statute, intentional infliction of emotional distress, and common law invasion of privacy. Initially filed in state court, the case was removed to federal court by Great Lakes, which then filed a motion to dismiss, citing preemption by the Higher Education Act (HEA) and lack of standing under certain statutes. The court partially granted the motion, dismissing the claim under the Telephone Harassment Statute due to lack of civil remedy and retaining the Computer Crime and Abuse Act claim, recognizing its provision for civil relief. The court found sufficient grounds for the WVCCPA, IIED, and invasion of privacy claims to proceed. Importantly, the court held that federal preemption did not wholly negate the WVCCPA claims, particularly where the conduct alleged did not conflict with federal regulations. The court's rulings allow the case to move forward on most claims, emphasizing the nuanced application of preemption and standing in debt collection contexts.

Legal Issues Addressed

Intentional Infliction of Emotional Distress

Application: The court found Snuffer's allegations sufficient to sustain a claim for IIED, as he described relentless calls and coercive conduct by Great Lakes after disclosing his disability.

Reasoning: In Count IV, concerning Intentional Infliction of Emotional Distress (IIED), the Court finds that Mr. Snuffer adequately alleges the elements for IIED as established by the West Virginia Supreme Court.

Invasion of Privacy through Intrusion upon Seclusion

Application: Snuffer's claim for invasion of privacy was deemed plausible, as the court recognized repeated harassing calls as a potential unreasonable intrusion.

Reasoning: The Plaintiff, Mr. Snuffer, argues that the calls from Great Lakes violated his expectation of privacy by being harassing and annoying.

Preemption of State Law by Federal Law under the Higher Education Act

Application: The court determined that some of Snuffer's claims under the WVCCPA were preempted by the HEA, particularly regarding direct contact after retaining counsel, but found other claims valid as they did not conflict with federal regulations.

Reasoning: The Court concludes that the West Virginia Consumer Credit and Protection Act (WVCCPA) imposes limitations on third parties collecting student loans but is not entirely preempted by the Higher Education Act (HEA) and its regulations.

Standing and Private Right of Action under Criminal Statutes

Application: The court dismissed the Telephone Harassment Statute claim due to lack of a private right of action but allowed the Computer Crime and Abuse Act claim to proceed, noting it provides a civil remedy without requiring a criminal conviction.

Reasoning: The Court agrees that the Telephone Harassment Statute does not allow for a civil action for debt collection harassment, as the WVCCPA was designed to provide such a remedy.

Sufficiency of Pleadings under Rule 8

Application: Snuffer's complaint was found sufficient as it detailed the conduct constituting violations of the WVCCPA and IIED, meeting the pleading standards required under Rule 8.

Reasoning: In evaluating motions to dismiss for insufficient pleadings, courts accept all factual allegations as true and draw plausible inferences in favor of the Plaintiff.