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TGM Ashley Lakes, Inc. v. Jennings

Citations: 590 S.E.2d 807; 264 Ga. App. 456; 20 I.E.R. Cas. (BNA) 1540; 2003 Fulton County D. Rep. 3699; 2003 Ga. App. LEXIS 1494Docket: A03A1401

Court: Court of Appeals of Georgia; December 1, 2003; Georgia; State Appellate Court

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In the case of TGM Ashley Lakes, Inc. et al. v. Jennings et al., the Court of Appeals of Georgia affirmed a jury verdict in a wrongful death action following the murder of Danielle Jennings by a maintenance employee, Calvin Oliver, at the Ashley Lakes apartment complex. The plaintiffs, Phillip and Sherry Jennings, sued TGM Ashley Lakes, TGM Associates, property manager Maria Caruthers, and leasing manager Beverly Glover for negligent hiring and retention, inadequate security, failure to warn, negligence, nuisance, and wrongful death, seeking punitive damages due to the defendants' alleged reckless disregard for safety.

The jury awarded over $13 million for wrongful death and pain and suffering, along with punitive damages initially set at $2.5 million, later reduced to $250,000 due to a finding of no specific intent to harm. The evidence indicated that Oliver, a convicted felon with a significant criminal history, was hired by TGM despite his background and was given unrestricted access to residents' keys. Glover, who recommended Oliver for the position, failed to conduct a criminal history check or disclose his past to supervisors, despite knowing of his legal troubles. Caruthers acknowledged that Oliver was unsuitable for employment. TGM had not implemented criminal background checks for prospective employees, even though other regions mandated such checks. Oliver was later arrested and convicted for Jennings' murder and related burglary.

TGM failed to adhere to its hiring policies by not obtaining three required letters of reference for character and work experience. Donna Destefano, TGM's regional manager, acknowledged flaws in the employment application that failed to identify criminal convictions. She admitted that the hiring process for Oliver was mishandled by management, violating TGM's own policies on reference checks which, if followed, would have prevented his employment. Between June 1998 and March 1999, key control policies were routinely breached, leading to missing keys for residents' apartments. Oliver had access to keys from both his personal and work key rings, and the maintenance office had a key-duplicating machine without usage records. Destefano conceded TGM did not ensure the security of residents' keys.

Residents reported at least ten unforced entries and burglaries after Oliver's hiring, with various valuables stolen without signs of forced entry. Management, including Glover and Caruthers, were aware of these incidents but did not conduct criminal background checks on Oliver or alert residents about the security breaches. A resident confronted Oliver in her apartment while he was ostensibly there for maintenance, and management only responded by changing her locks. In late February 1999, shortly before a murder, a staff meeting discussed the pattern of thefts and suspicions about an employee, yet no actionable steps were taken. TGM argued that the trial court should direct a verdict on the negligent hiring and retention claim, claiming no material evidence conflict existed. The legal standard stipulates that an employer breaches its duty of care by hiring an employee who does not act with due care.

The causation element in a negligent hiring case necessitates demonstrating that the victim's injuries were foreseeable as a natural consequence of hiring an employee with known dangerous propensities. Relevant case law indicates that liability does not attach if an employee's tortious acts occur in contexts unrelated to their employment. In this instance, TGM's manager was aware of Oliver's criminal history, which raises a jury question about whether TGM should have conducted further background checks before hiring him. The employee's poor reputation supports the argument for inadequate pre-employment vetting.

Additionally, TGM became aware of suspicious activities, including unauthorized entries and burglaries, after hiring Oliver, which further supports a jury's consideration of whether TGM should have investigated Oliver's background. The foreseeability of the victim's injuries, linked to Oliver's violent criminal past, is also emphasized; although specific injuries need not be predicted, a reasonable person could foresee that some harm would result from the employment of an individual with such a record.

Furthermore, TGM's argument against liability for negligent hiring, based on the dismissal of respondeat superior claims due to the employee acting outside employment scope, is contested, indicating that negligent hiring or retention claims remain valid despite a lack of respondeat superior liability.

Negligent hiring and retention claims can arise from torts occurring outside the scope of employment, focusing on whether an injury was reasonably foreseeable based on the employee's known characteristics. The law recognizes that the presence of a potentially harmful individual on premises requires the occupant to exercise reasonable care to protect invitees. Liability may still exist if an employer fails to exercise due diligence in hiring, even if the employee acts outside their authority. 

In the case of Lear Siegler, the court determined that negligent hiring theories were not applicable to torts committed during an employee's commute, emphasizing that employers are not required to investigate driving records before hiring, as commuting is not considered to be within the scope of employment. This viewpoint was misinterpreted in Dester, which incorrectly suggested no liability existed for negligent hiring if a tort was committed outside the scope of employment. The ruling in Dester conflated the concepts of scope of employment and working hours, a misunderstanding also referenced in subsequent cases like Spencer and Stephens. The Lear Siegler decision merely protects employers from liability for torts committed by employees against the public that do not relate to their employment.

In *Harvey Freeman*, the court ruled that negligent hiring applies in employer-employee relationships, even if the tortious act occurs outside the scope of employment, as an employer's duty extends to all individuals affected by the employee's actions. The precedent established by *Lear Siegler* and *Harvey Freeman* indicates that employers are not liable for an employee's actions if those actions arise from dangerous propensities in unrelated circumstances. Consequently, the decision in *Dester*, which suggested negligent hiring claims are inapplicable when torts occur outside employment, is overruled, along with similar subsequent cases, *Spencer* and *Stephens*.

Regarding TGM's claim for directed verdict on premises liability, the court disagreed with TGM's argument that liability requires actual knowledge of the employee’s violent criminal history. Under OCGA § 51-3-1, landowners hold a nondelegable duty to maintain safe premises and can be liable for third-party criminal acts if they have reasonable grounds to foresee such acts but fail to act. Constructive knowledge of danger suffices, and the jury could find TGM had reasonable grounds to anticipate further criminal activity based on the circumstances presented. The foreseeability of the attack on Jennings was deemed a jury question, with relevant factors including the nature and proximity of prior crimes. Evidence indicated TGM was aware of previous unforced entries and resident suspicions regarding Oliver, thus supporting the jury's verdict on premises liability and justifying the denial of TGM's motion for a directed verdict.

TGM argues that the trial court made errors in its jury instructions regarding negligent hiring, retention, and premises liability. 

1. **Negligent Hiring and Retention**: TGM claims the court failed to instruct the jury that the plaintiff must demonstrate the defendant's awareness of the employee's dangerous tendencies related to the specific conduct causing the injury. Evidence of such tendencies must be substantially related to the conduct in question. The court did provide comprehensive instructions on tort law, including the necessity of duty, breach, proximate cause, and damages, emphasizing that liability arises from foreseeable injuries resulting from negligent acts. The court's overall instructions adequately covered foreseeability and causation, supporting the conclusion that no reversible error occurred.

2. **Confusion Over Jury Instructions**: TGM contends that the court's instruction that they could find the employer negligent for hiring someone "not suited" for the job created confusion. However, this was clarified by preceding instructions emphasizing the employer's knowledge of the employee's dangerous propensities. Testimony indicated the employee's criminal background rendered him unsuitable for the position, further mitigating claims of confusion regarding the instructions.

3. **Premises Liability Charge**: TGM objects to the charge stating plaintiffs need not prove prior incidents of similar severity on the premises to establish foreseeability of the danger leading to the murder of Jennings. TGM argues this instruction was improperly related to negligent hiring, but it aligns with legal standards for premises liability, and no objections to its placement were noted.

4. **Punitive Damages**: TGM claims the trial court erred by not directing a verdict on the punitive damages claim. The law stipulates that punitive damages require clear and convincing evidence of the defendant's willful misconduct, malice, or conscious indifference to consequences. 

Overall, TGM's arguments regarding jury instructions and punitive damages do not demonstrate reversible error by the trial court.

The transcript presents clear and convincing evidence suggesting TGM exhibited conscious indifference regarding an employee, Oliver, who was potentially involved in criminal activities that endangered tenants. Key points include: Glover's awareness of Oliver's legal troubles and his silence; TGM's failure to adhere to its hiring policies; inadequacies in the hiring process for assessing criminal backgrounds; negligence by property, district, and regional managers; violations of key control policies; awareness of recent unforced entries and robberies; tenant suspicions about an employee; and Oliver’s unauthorized access to an apartment. Despite these red flags, TGM neglected to conduct criminal background checks, control key access, or inform residents.

In terms of procedural issues, the defendants claimed the trial court wrongfully denied them the opportunity to open and conclude the closing arguments after the plaintiffs rested without presenting rebuttal evidence. Generally, if a defendant does not introduce evidence post-plaintiff’s case, they retain the right to open and conclude, unless the evidence necessitates a verdict. In this case, the plaintiffs had the burden of proof as the defendants had not established a prima facie case, thus justifying the plaintiffs’ right to open and conclude. However, the defendants lost this right when they called their witnesses during cross-examination, indicating a distinct interest between the defendants that warranted questioning by their counsel.

Defense counsel was permitted to question the defendants during the plaintiffs' case to enhance trial efficiency, as the court ruled the procedure would expedite the case. In Georgia, after a cross-examination of a defendant called by the plaintiff, the trial court has discretion to allow defense counsel to question the defendant, but only through direct examination. The defense counsel's request was complicated by inconsistencies in his statements regarding the nature of his questioning, suggesting an intention to cross-examine, which is not allowed under the given circumstances. Moreover, the case law he cited did not support his position, and he failed to assert a right to question witnesses under these conditions. Consequently, the trial court reasonably inferred that the defendants were not concerned about their rights regarding opening and closing arguments.

TGM argued for a new trial, claiming the jury's $10,625,000 verdict for wrongful death and $2,500,000 for pain and suffering was excessive. The appellate court typically does not overturn a trial court's verdict unless it is shown to be excessively biased or mistaken. It is particularly cautious with awards based on pain and suffering. The trial court’s approval of the verdict creates a presumption of correctness, which will not be disturbed without compelling evidence. In wrongful death cases, damages can include both quantifiable monetary losses, such as lost earnings, and intangible losses, like the deceased's companionship and guidance, assessed by the jury's conscience.

The jury determined the monetary value of Jennings' life to be at least $1,800,000, supported by evidence of her status as a young mother engaged to be married and anticipating a long life. Despite the substantial verdict, it was not deemed shocking, nor was there evidence of jury bias or error. In terms of pain and suffering, evidence indicated Jennings was strangled with a nylon stocking, enduring consciousness for 30 to 180 seconds during the ordeal, and exhibiting defensive scrapes on her neck. The court found no valid reason to overturn the pain and suffering award. The defendants' claim for summary judgment was rendered moot, leading to an affirmation of judgment.

In a dissent, Judge Andrews argued that the defendants, having presented no evidence, were entitled to open and conclude closing arguments, a right not forfeited by the trial court's decision to allow direct examination of the defendants during the plaintiffs' case. The dissent emphasized that established precedent supports this right, as long as the defendant does not introduce evidence at trial. The dissent referenced prior cases affirming this principle, asserting that the trial court's refusal to allow the defendants to open and conclude argument constituted reversible error, warranting a new trial.

Mere direct examination of a defendant by their counsel following the plaintiff's cross-examination does not qualify as offering evidence, as established in several cases including Peters and Milligan. If the trial evidence does not justify the verdict, denying the defendant the right to open and conclude closing arguments constitutes reversible error, necessitating a new trial. The right to open allows a party to set the narrative of the case, while the right to conclude offers the advantage of responding directly to the opponent's arguments. In the present case, the verdict on liability and damages was not demanded by the evidence, and the trial court's error in restricting the defendants' closing arguments warrants reversal.

The plaintiffs invoked OCGA § 24-9-81 to cross-examine two individual defendants and corporate agents, prompting defense counsel to request direct examination after each cross-examination. The Supreme Court's interpretation of OCGA § 24-9-81 supports that a party may only conduct direct examination after the other party has announced the witness is being called for cross-examination. While the trial court can permit direct examination at its discretion, defense counsel claimed entitlement to do so based on distinct interests among defendants and the potential for a more efficient trial. However, plaintiffs referenced Barton v. Strickland, which indicated that defense counsel does not have an absolute right to direct examination post-cross-examination.

The trial court exercised its discretion to allow the defendant to conduct direct examinations of witnesses, even though they had been called for cross-examination. The court justified this approach by stating it would aid the jury's understanding by presenting all relevant testimony from a witness at once. Plaintiffs' counsel objected, arguing that this practice would unfairly allow the defense to open their case without formally presenting evidence, thus disrupting the plaintiffs' case presentation. The trial court acknowledged these concerns but indicated that the issue of whether the defense had waived their right to open and close arguments would be addressed later, if necessary. After a recess and review of case law, the court reaffirmed its ruling allowing the defendant's direct examinations. During these examinations, plaintiffs' counsel raised several hearsay objections and other challenges to the defense's questioning, but the trial court did not make further rulings beyond those objections. After the plaintiffs' case concluded, they sought to open and close closing arguments, but the defense, having presented no evidence, argued that they should be entitled to do so instead.

The trial court determined that the plaintiffs had the right to open and conclude arguments because the defendants introduced evidence during their direct examination by defense counsel, which occurred after the plaintiffs had called them for cross-examination under OCGA § 24-9-81. The court justified this decision as a means to streamline the trial for the jury's convenience, allowing all testimony from the defendants to be presented together. However, despite this reasoning, the trial court's ruling lacked support in the legal record. It was established that the court's discretion to permit defense counsel to conduct direct examinations during the plaintiffs' case does not equate to the defense formally introducing evidence that would affect the right to open and conclude arguments. Legal precedents confirm that allowing direct examination in this manner does not constitute evidence introduction by the defense. Consequently, the trial court's actions were seen as procedural rather than substantive, and there was no indication in the record that the court allowed the defense to disrupt the plaintiffs' case in a way that would grant the defense rights to closing arguments. The majority's interpretation of the trial court's decision was criticized for being illogical, as it suggested that defense counsel had manipulated the situation to call the defendants during the plaintiffs' case without concern for the implications on closing arguments.

The defendants maintain their right to open and conclude closing arguments despite the direct examination during the plaintiffs' case. The jury found no specific intent to harm. A defendant must assert the right to open and close arguments timely, particularly if admitting to the plaintiff's prima facie case; failure to do so results in waiver under OCGA 9-10-186. Defense counsel cited Crumbley v. Wyant, which suggests co-defendants can cross-examine each other's experts, indicating separate interests that imply intention to cross-examine their own witnesses. The dissent referenced Sutherland v. Woodring, which may create confusion in law regarding the defendants' rights in civil cases, potentially allowing them to retain their argument rights without a clear policy rationale. The defendants were not obligated to claim their right to argue before the plaintiffs presented testimony since that right is contingent on the plaintiffs bearing the burden of proof. As the defendants did not admit a prima facie case, they could not claim the right to open and close arguments, and therefore were not required to announce their intentions before the plaintiffs established their case.